How I Can Help

Practical help with the technology you use every day, from setting up new devices and solving problems to staying safe online.

Computers and Laptops

Whether you are setting up a new computer, having problems with an existing one or simply want to understand how something works, I can help.

I can help with:

  • Setting up a new computer or laptop

  • Email and internet access

  • Printers and other accessories

  • Software and applications

  • Files, photos and document storage

  • Updates and general computer problems

  • Understanding settings and features

The aim is to get your computer working properly and help you feel confident using it.

TV & Streaming

TVs today can do much more than simply receive television channels. I can help you set up your TV, connect your devices and understand the streaming services you use.

I can help with:

  • Setting up a smart TV

  • Connecting streaming devices

  • BBC iPlayer, ITVX, Netflix and other services

  • Connecting soundbars and other equipment

  • Setting up remote controls

  • Connecting your TV to Wi-Fi

  • Understanding how your TV and streaming services work

The aim is to make your television easier to use and help you get the most from the services you already have.

New Technology

Thinking about buying a new phone, tablet, computer or other technology? I can help you understand the options and choose something that suits the way you use technology.

I can help with:

  • Understanding what different devices can do

  • Choosing technology that suits your needs

  • Comparing different options

  • Setting up new devices

  • Transferring information from an existing device

  • Connecting new technology to your home network

  • Getting to know your new device

The aim is to help you make informed choices and get your new technology working properly from the start.

Phones and Tablets

Getting a new phone or tablet set up can involve quite a few steps. I can help you get everything working properly and make sure your important information is transferred safely.

I can help with:

  • Setting up a new phone or tablet

  • Moving contacts, photos and other information

  • Setting up email and apps

  • Setting up accounts and services

  • Adjusting settings and accessibility features

  • Understanding how your device works

The aim is to make sure your device is set up properly and that you feel confident using it.

Wi-Fi & Internet

A reliable internet connection is important for many of the things you do at home. I can help when your Wi-Fi is unreliable, devices won't connect or you are unsure whether your home network is set up correctly.

I can help with:

  • Setting up a new router or Wi-Fi system

  • Connecting phones, tablets, computers and TVs

  • Improving Wi-Fi coverage around your home

  • Troubleshooting connection problems

  • Connecting smart devices

  • Understanding your home network

  • Basic Wi-Fi security

The aim is to give you a reliable connection and help you understand how your devices connect to your home network.

Online Safety

Staying safe online is increasingly important, but knowing what is genuine and what isn't can sometimes be difficult. I can help you understand the risks and make your accounts and devices more secure.

I can help with:

  • Recognising common scams and suspicious messages

  • Passwords and password managers

  • Setting up two-step verification

  • Reviewing account security

  • Safer online shopping and banking

  • Keeping devices and software up to date

  • What to do if you think you have been scammed

The aim is to help you use technology with greater confidence and recognise potential risks before they become problems.

More than just fixing a problem

GuideWise is about more than fixing a problem and moving on. I'll explain what I'm doing, answer your questions and make sure you understand the solution.

Where appropriate, I'll also show you how to deal with the same issue yourself in future.

What Happens Next

1. Get in touch
Tell me what you need help with. You don't need to know the technical terms.

2. Arrange a convenient time
We'll arrange a time that works for you. Many issues can be dealt with in your home, while some can be handled remotely.

3. We'll work through it together
I'll deal with the problem, explain what I'm doing and answer any questions you have.

4. Feel confident using it
The aim is to leave you with your technology working properly and a better understanding of how to use it.

Technology not working as it should?

Whether you have a problem, are setting up something new or simply want someone to explain how your technology works, get in touch.

Ready to Get Started?

Send a message and we’ll get back to you!